For Caribbean governments

Every concern, heard and followed up.

People already tell government what is wrong, every day, on call-in radio, in the news and online. Parish Voices turns each concern into a case for the right office, and tracks it until it is fixed.

How it works

Four steps, every day, without anyone listening live

It runs on its own: recording call-in programmes, reading local news and public videos, and preparing the day’s concerns for a person to check.

1

Listen

Records radio talk shows, downloads replays, and reads local news and public videos as soon as they are posted.

2

Understand

Transcribes on secure computers, then picks out each real problem: what, where, which office and how urgent.

3

Check and route

A trained reviewer hears the clip and approves it. It gets a case number, a due date and goes to the office.

4

Track and report

Offices mark progress and fixes. A morning brief, a map and trend charts show what is open, closed and overdue.

Who does what

One office runs it. Ministries just click a link.

The coordinating office

A small team with personal logins: the morning brief, every case, the map, overdue items and trends.

Ministries and utilities

A secure link for each case, by WhatsApp or email. No account to manage: open, listen, mark it “Working on it” or “Fixed”.

Citizens

Their concerns reach the office that can act on them, and with WhatsApp reporting they hear back when it is fixed.

Above board by design

Service follow-up, not surveillance

Issues and places, never people

Callers are never named or profiled.

Public sources only

Broadcasts, news and public videos; official pages only with consent.

A person approves every case

The software sorts; a reviewer decides, with the audio.

Non-partisan

No political sentiment tracking, for any administration.

Data kept secure

Dedicated servers, nothing sold; an in-country option.

Full audit trail

Every approval and change is logged: who and when.

See it working on your country’s radio

A 30-minute briefing with live examples from your own call-in programmes.

Request a briefing